We are following the government advice on working in other people’s homes in addition to carrying out our own risk assessments to ensure that we can safely survey properties at the current COVID alert level.

Before your survey

• At the time of booking, you will be asked if anyone at the inspection property is self-isolating or showing any signs of symptoms associated with coronavirus or has been asked to shield.
• If you or anyone in your household is self-isolating or shielding, your survey will be postponed to a later date.
• You will also be asked if anyone in the property is over the age of 70 or in a high-risk group.
• Our staff are self-monitoring daily for any signs or symptoms of coronavirus and will isolate immediately if they have any concerns. In this case, surveys will be rearranged with an alternative surveyor whenever possible, or postponed to a later date.

During your survey

• Whenever possible, we will ask that properties are vacated for the duration of the survey. The property may be vacant long-term, or could be vacated by the occupiers in line with government guidance.
• If your property cannot be vacated, occupiers must stay at least 2m from the surveyor at all times. The best way to achieve this is by staying in one designated room for the duration of the survey, then leaving that room when the surveyor needs to inspect it.
• Our surveyor or booking team will confirm whether anyone who lives at the inspection property is shielding, self-isolating, or has any symptoms associated with coronavirus.
• If there is a risk to our team, the survey will be postponed to a later date.
• When on site, our surveyors maintain strict personal hygiene, using hand sanitisers, gloves, face coverings, wipes and soap & water at regular intervals.
• We ask that occupiers leave all internal doors open, to minimise the need for surveyors to touch surfaces.
• Our surveyors have been asked to decline handshakes and maintain a distance of at least 2m from others at all times.

After your survey

We regret that we have had to impose a strict policy of no face-to-face meetings. This means that we may suggest a phone call or web-based meeting to discuss survey findings, rather than meeting you on site.